Terms of service
Speake-Marin SA - July 2026.
These General Terms and Conditions of Sale (the “Terms”) govern all purchases made on the website www.speake-marin.com (the “Site”), operated by Speake-Marin SA/Sàrl, a company incorporated under Swiss law, with its registered office at Avenue de Miremont 33C, 1206 Geneva, Switzerland, registered with the Commercial Register under number CHE-115.144.476 (“Speake-Marin”, “we”, “us”).
By placing an order on the Site, the client (the “Client”, “you”) acknowledges having read these Terms and accepts them without reservation.
1. Scope and amendments
1.1 These Terms apply to all sales of watches, certified pre-owned watches (“CPO”) and accessories made via the Site, to both private clients (“Consumers”) and professional clients, worldwide, subject to applicable customs and export restrictions. Sales concluded through third parties, such as authorised retailers, are not governed by these Terms.
1.2 Speake-Marin reserves the right to amend these Terms at any time. The most recent version is always available on the Site. Any new version takes effect upon publication and applies to orders placed from that date onwards.
1.3 Any amendment made after an order has been placed shall not affect that order or the relationship between the Client and Speake-Marin, save where required by mandatory provisions of law. Once an order has been confirmed, all applicable Terms, including prices and the refund policy, are fixed and remain in force, even if these Terms are subsequently amended.
1.4 These Terms prevail over any other document, including the Client's own purchasing terms, unless expressly agreed otherwise in writing by Speake-Marin.
1.5 For any questions regarding these Terms, please contact us at info@speake-marin.com.
2. Eligibility to purchase
2.1 Only natural persons (to the exclusion of legal entities) who (a) have reached the legal age of majority required to enter into a contract (eighteen years of age in most countries), (b) have the legal capacity to contract, and (c) use a delivery address in a country to which we deliver, may place orders through our direct sales channel. If the Client has not reached the legal age of majority or cannot lawfully enter into a contract, the order must be placed by a parent or legal guardian, who shall be required to accept these Terms.
2.2 By placing an order through our direct sales channel, the Client agrees not to resell the product within 12 months of purchase, and represents and warrants that they are acting as a bona fide end client, purchasing for their own personal use or that of a third party, and not for resale, distribution or commercial purposes.
3. Products and descriptions
3.1 Speake-Marin offers for sale: (a) new watches available for immediate purchase; (b) watches available for pre-order, manufactured to order following confirmation; (c) certified pre-owned watches (CPO), inspected and serviced by Speake-Marin or its authorised partners; and (d) accessories.
3.2 The photographs, videos and product descriptions appearing on the Site are provided for illustrative purposes. Speake-Marin takes reasonable steps to ensure their visual accuracy; however, slight variations in colour, finish or rendering arising from display settings, lighting or photographic conditions shall not constitute a defect or a lack of conformity.
3.3 Given the artisanal nature of fine watchmaking, slight variations in finishing, engraving or movement decoration between individual pieces of the same reference are inherent to the product and do not constitute a defect.
3.4 For certified pre-owned watches, the Site provides a detailed condition report, including the service history where available, authentication and any known imperfections. The Client acknowledges having reviewed this report prior to purchase.
3.5 Where a model is unavailable, the Client may request to be placed on a waiting list. Any information provided for this purpose will be used exclusively to that end, in accordance with Speake-Marin's Privacy Policy. Inclusion on a waiting list does not constitute any commitment on the part of either the Client or Speake-Marin.
4. Pre-order process / Deposit for current collections
4.1 For pre-order items, the Client first selects the desired model on the Site and submits a reservation request. This request does not constitute a firm sale and does not give rise to any immediate payment obligation.
4.2 To confirm their interest, the Client pays a deposit, the amount of which depends on the model selected and generally represents approximately 25% of the total price.
4.2bis The Client may pay this deposit, as well as the final balance, using either of the following two payment methods, at their discretion: (a) by payment card via Stripe, a third-party payment service provider; or (b) by bank transfer directly to the account of Speake-Marin SA, the details of which (IBAN, SWIFT/BIC) will be communicated to the Client together with the order confirmation. In the case of payment by bank transfer, the order will only be deemed confirmed upon actual receipt of the funds in Speake-Marin's account, and bank processing times may vary depending on the issuing institution and the Client's country.
4.3 Upon receipt of the deposit, Speake-Marin will contact the Client to confirm the availability of the product, the estimated delivery time, any applicable personalisation and the final price, and will issue a payment acknowledgement together with an order confirmation. It is the Client's responsibility to review this confirmation and to notify info@speake-marin.com without delay of any questions or discrepancies.
4.4 The sale is concluded only upon the fulfilment of both of the following conditions: (a) written confirmation of the order by Speake-Marin, and (b) actual payment of the deposit by the Client. Speake-Marin reserves the right to refuse any reservation request prior to confirmation of payment, in particular in the event of suspected fraud, a pricing error or unavailability.
4.5 If the Client changes their mind, they may cancel their order within 14 days of the order confirmation and obtain a full refund of their deposit. Beyond this period, the deposit is non-refundable. To cancel an order, the Client must contact Speake-Marin at info@speake-marin.com
4.6 One week prior to delivery of the watch, Speake-Marin will send the Client the final invoice and invite them to pay the outstanding balance.
4.7 Any order placed through our direct sales channel which has been manufactured but not paid for in full and/or not collected within six months of the date of manufacture may be offered for sale to another client. No refund may be claimed in such circumstances.
4.8 Estimated delivery times communicated for pre-order items are provided for guidance only and do not constitute a firm delivery date, given the bespoke nature and limited production of Speake-Marin.
5. Direct purchase (CPO and accessories)
5.1 For items available for immediate purchase, the order is placed directly on the Site via the integrated payment system. The sale is concluded upon Speake-Marin's confirmation of payment in full.
5.1bis For these orders too, the Client may choose to pay the full price either by payment card via Stripe or by bank transfer directly to the account of Speake-Marin SA. In the case of payment by bank transfer, the product will only be dispatched once the funds have been received and confirmed by Speake-Marin, which may result in an additional delay compared with payment by card.
5.2 Speake-Marin reserves the right to refuse or cancel any order, including after payment, in the event of (a) unavailability of the product, (b) a manifest error in pricing or description, (c) suspected fraudulent activity, or (d) failure to satisfy the verification requirements set out in Clause 9. In such cases, any payment received will be refunded in full within 15 working days.
5.3 All orders are subject to availability and to acceptance by Speake-Marin. Quantity limits may apply to certain products. Speake-Marin reserves the right to refuse, at any time and without notice, any order exceeding the permitted number of products.
6. Product availability and acceptance of orders
6.1 Speake-Marin reserves the right to refuse or cancel an order where there is serious doubt as to the Client's compliance with these Terms, or in the event of non-payment.
7. Prices, taxes and customs duties
7.1 All prices appearing in Speake-Marin documents or on any communication medium (email, WhatsApp, telephone) are provided for guidance only and may be amended at any time. Only quotations or order acknowledgements issued by Speake-Marin SA have contractual value.
7.2 Prices are displayed in Swiss francs (CHF) and/or in other currencies as indicated on the Site, exclusive of applicable taxes, customs duties and import charges, unless stated otherwise. Such additional charges are the sole responsibility of the Client and vary according to the country of destination.
7.3 Any change in applicable legislation between the date of the order and the date of issue of the written quotation or order confirmation may result in a change to the applicable taxes. In the event of an increase in taxes, Speake-Marin will contact the Client to reconfirm their order.
7.4 If the purchase is delivered to a country other than Switzerland, the customs authorities of the country concerned may require payment of local VAT and/or other taxes prior to delivery.
7.5 Swiss VAT at 8.1% applies to any purchase collected in Switzerland. If the Client is not a Swiss resident and collects their purchase in Switzerland, they may be entitled to a full refund of this tax. Such refund will be made by Speake-Marin SA only after verification, validation and return of the tax-refund documents by Swiss customs. Failure to comply with this procedure will result in forfeiture of the right to a refund.
7.6 The declaration of purchases made in Switzerland to the customs authorities of the Client's country of residence is the Client's sole responsibility.
7.7 Payments may be made, at the Client's discretion, by payment card via Stripe, a third-party payment service provider, or by bank transfer directly to the account of Speake-Marin SA.
7.7bis In the case of payment by card via Stripe, Speake-Marin does not collect, process or store the Client's payment card details; use of Stripe is also subject to that provider's own terms and conditions. In the case of payment by bank transfer, the bank details of Speake-Marin SA (IBAN, SWIFT/BIC) are communicated to the Client together with the order confirmation or quotation; any bank charges relating to the issue of the transfer, in particular for international transfers, shall be borne by the Client, unless otherwise agreed.
7.8 Title to the product remains vested in Speake-Marin until receipt and confirmation of payment in full.
7.9 Orders placed on the Site: shipping costs are payable at the time the order is validated online and are shown before payment. Any VAT, tax or customs duty applicable on import is payable by the Client directly to the carrier upon receipt of the parcel.
8. Clients residing in the United States
8.1 Prices displayed on the Site are expressed in Swiss francs (CHF) and include neither US federal taxes nor delivery charges. If the Client places an order, the Speake-Marin team will contact them to confirm their purchase by means of a dedicated quotation in US dollars (USD), including all applicable taxes and delivery to their address. The initial order will be adjusted accordingly before any payment is processed.
8.2 The Client may also place an order directly on Speake-Marin's US website, where available, on which prices are displayed in USD and include all applicable taxes and delivery charges.
9. Order verification and fraud prevention
9.1 Given the value of the products sold, Speake-Marin applies enhanced verification procedures to protect both the Client and the Maison against fraud, identity theft and payment disputes.
9.2 Speake-Marin reserves the right, prior to dispatch, to request: (a) a valid official identity document matching the billing and/or delivery details; (b) proof of address; (c) confirmation of the cardholder's identity for card payments; and (d) any additional documentation reasonably necessary to verify the legitimacy of the order.
9.3 Speake-Marin reserves the right to suspend, delay or cancel any order pending satisfactory verification, without incurring any liability for any resulting delay.
9.4 Speake-Marin reserves the right to refuse any order or to decline to serve a Client, at its sole discretion, in particular in the event of suspected fraud, money laundering or any other unlawful activity, without any obligation to state its reasons.
10. Delivery
10.1 All watches are dispatched by specialist carriers, fully insured and experienced in the secure transport of high-value horological goods. A signature upon delivery is mandatory; no delivery may be left without the recipient being present.
10.2 In order to arrange delivery, Speake-Marin will contact the Client as soon as their watch is ready. Orders are dispatched to almost every country in the world, including: Europe (Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom); the Middle East (Bahrain, Kuwait, Qatar, Saudi Arabia, United Arab Emirates); Asia (China, Hong Kong, Malaysia, Philippines, Singapore, Taiwan, Thailand, Vietnam, South Korea); the Americas (Canada, Mexico, United States); and Oceania (Australia, New Zealand). If the Client's country does not appear on this list, they are invited to contact Speake-Marin at info@speake-marin.com.
10.3 The Client may also choose to collect their watch from the Speake-Marin showroom in Geneva.
10.4 Shipping and insurance costs relating to the purchase of a watch are included in the final price stated on the quotation or order confirmation, excluding services, accessories or repairs not covered by the international warranty.
10.5 If the Client orders several products, dispatch will take place only once all products are available, unless otherwise communicated by Speake-Marin.
10.6 The Client must inspect the parcel upon receipt and report any visible damage, signs of tampering or anomaly to the carrier and to Speake-Marin within [24/48 hours] of receipt. Failure to do so may affect the Client's ability to pursue a claim.
10.7 International shipments may be subject to customs inspection, import duties and local regulations. Speake-Marin shall not be held liable for delays attributable to customs authorities.
10.8 The Client must inspect the watch immediately upon receipt. Should any defect be discovered, the Client must notify Speake-Marin without delay and no later than seven (7) days from delivery. In the absence of such notification within this period, the watch shall be deemed accepted by the Client, without prejudice to the warranty rights set out in Clause 12.
11. Right of withdrawal and returns
11.1 Where the legislation applicable at the Client's place of residence so provides (in particular for Consumers within the European Union, the United Kingdom or Switzerland), the Client may benefit from a statutory right of withdrawal. Where applicable, the Client has 14 calendar days from the date of delivery to exercise this right, by written notice to Speake-Marin.
11.2 To be eligible for a return, the product must be unworn, undamaged, in its original condition, with all of its packaging, accessories, documentation and seals intact. Speake-Marin reserves the right to refuse a return or to apply a reduction in value where the product shows signs of use beyond what is necessary to establish its nature and characteristics.
11.3 The right of withdrawal does not apply to: (a) watches manufactured or personalised to the Client's specifications as part of the pre-order process; (b) products that have been worn, modified, adjusted to wrist size or engraved at the Client's request; and (c) any product whose security seal or original packaging has been broken, to the extent permitted by applicable law.
11.4 As delivery of the watch generally takes place after the 14-day withdrawal period following the order confirmation, no return or exchange may be accepted after delivery for pre-order items, save where mandatory provisions of law applicable at the Client's place of residence provide otherwise.
11.5 Returned items must be dispatched via a fully insured, trackable carrier with mandatory signature, at the Client's expense unless otherwise required by applicable law. Speake-Marin recommends insuring the shipment for the full purchase value, as the risk of loss during return transit remains with the Client until receipt and inspection by Speake-Marin.
11.6 Refunds, where applicable, will be made via the original payment method within 14 working days of receipt and inspection by Speake-Marin confirming the product's eligibility for return.
12. Warranty
12.1 New watches are covered by the Speake-Marin international manufacturer's warranty for 3 years from the date of purchase, covering manufacturing defects in materials and workmanship, in accordance with the warranty conditions supplied with the product.
12.2 Certified pre-owned watches are covered by a 12-month/one-year warranty as specified in the product's condition report, covering the mechanical movement, subject to normal use.
12.3 The warranty does not cover: (a) normal wear and tear; (b) damage resulting from misuse, accident, or unauthorised repair or modification; (c) water damage where the watch has not undergone water-resistance testing at the recommended intervals; (d) batteries (where applicable) or straps; and (e) cosmetic alterations such as scratches resulting from normal use.
12.4 To the extent permitted by applicable law, this warranty is in addition to, and does not affect, the mandatory rights to which the Client is entitled as a Consumer under the law of their place of residence.
13. Authenticity and certified pre-owned watches
13.1 Speake-Marin guarantees the authenticity of all watches sold on the Site, including certified pre-owned items. Each CPO watch undergoes a verification and inspection process prior to being offered for sale.
13.2 Should a CPO watch be conclusively established as not authentic as a result of an error attributable to Speake-Marin's verification process, Speake-Marin will, at its discretion, offer a full refund or an exchange, following the return of the item.
14. Liability
14.1 To the extent permitted by applicable law, Speake-Marin's liability in respect of any claim relating to an order shall not exceed the total price paid by the Client for the product concerned.
14.2 Speake-Marin undertakes to use all reasonable endeavours to provide the Client with the highest possible quality of service. However, Speake-Marin shall not be held liable for any delay in the delivery of ordered items, in particular where such delay is attributable to the postal service, its logistics partner or its international partners.
14.3 Notwithstanding its vigilance and the precautions taken with its partners, Speake-Marin does not guarantee that the operation of the Site will be free from disruption. Accordingly, Speake-Marin disclaims all liability for any direct or indirect loss arising from access to the Site, its use, or the inability to access it, including in the event of failure, interruption, network overload, message distortion or deliberate network congestion by third parties.
14.4 Speake-Marin has implemented all necessary measures to ensure the security of card payments with its partner Stripe (www.stripe.com). However, Speake-Marin disclaims all liability in connection with the use of this payment facility. In particular, the Client acknowledges that Speake-Marin shall not be held liable for any loss resulting from transmission errors, identity theft, falsification, hacking or decryption by unauthorised persons or authorities, whether Swiss or foreign.
14.5 Speake-Marin shall not be held liable for indirect, incidental or consequential damages, including loss of enjoyment, save in cases of gross negligence or wilful misconduct, or where such limitation is not permitted by applicable mandatory law.
14.6 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury resulting from negligence, or liability for fraud.
14.7 Save as expressly provided otherwise in these Terms, and to the fullest extent permitted by applicable law, Speake-Marin excludes all implied warranties, including those of merchantability, satisfactory quality, fitness for a particular purpose, conformity with description, and non-infringement.
14.8 Speake-Marin shall bear no product liability for damage caused by the watch or arising from its use, save where such liability is imposed by mandatory provisions of law.
14bis. Non-assignment
14bis.1 The Client may not assign the rights arising under these Terms to any third party without the prior written consent of Speake-Marin.
15. Personal data
15.1 Speake-Marin processes the Client's personal data in accordance with its Privacy Policy, available on the Site, and in compliance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the European Union General Data Protection Regulation (GDPR).
15.2 Identity verification data collected under Clause 9 is processed exclusively for the purposes of fraud prevention and order verification, and is retained only for as long as necessary for those purposes, in accordance with the Privacy Policy.
16. Intellectual property
16.1 All content on the Site, including trade marks, logos, product designs, photographs and texts, remains the exclusive property of Speake-Marin or its licensors and is protected under applicable intellectual property laws. No element of the Site may be reproduced without prior written consent.
17. Export controls and sanctions
17.1 The Client represents that they are not subject to any applicable trade sanctions, embargo or export restriction, and that the product will not be resold, exported or re-exported in breach of Swiss, European, British or US export control and sanctions laws.
17.2 Speake-Marin reserves the right to refuse or cancel any order for which such compliance cannot reasonably be verified.
18. Governing law and jurisdiction
18.1 These Terms are governed by Swiss law, to the exclusion of its conflict-of-law rules and to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
18.2 Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Geneva, Switzerland, subject to any mandatory forums provided by law.
18.3 Each provision of these Terms shall be construed separately and independently of the others. Should any provision be held invalid, void or unenforceable, that provision shall be deemed severable from the remaining provisions, without affecting their enforceability.
19. Miscellaneous
19.1 Any failure by Speake-Marin to enforce a provision of these Terms shall not be construed as a waiver of that provision.
19.1bis Speake-Marin may communicate with the Client by email. The Client consents to receiving such communications in electronic form.
19.1ter Any formal notice provided for under these Terms must be given by registered post, unless expressly provided otherwise.
19.1quater Should any provision of these Terms be found invalid or unenforceable, it shall be replaced by a provision producing equivalent economic and legal effects, to the extent legally possible.
19.2 For any questions regarding these Terms, the Client may contact Speake-Marin at info@speake-marin.com or on +41 21 695 26 55.
CONTACT INFORMATION
SPEAKE MARIN S.A
info@speake-marin.com
Avenue de Miremont 33C, 1206 Genève - Switzerland
+41 (0)21 695 26 55
[VAT Number: CHE-115.144.476]