Shipping policy
10. Delivery
10.1 All watches are dispatched by specialist carriers (DHL), fully insured and experienced in the secure transport of high-value horological goods. A signature upon delivery is mandatory; no delivery may be left without the recipient being present.
10.2 In order to arrange delivery, Speake-Marin will contact the Client as soon as their watch is ready. Orders are dispatched to almost every country in the world, including: Europe (Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom); the Middle East (Bahrain, Kuwait, Qatar, Saudi Arabia, United Arab Emirates); Asia (China, Hong Kong, Malaysia, Philippines, Singapore, Taiwan, Thailand, Vietnam, South Korea); the Americas (Canada, Mexico, United States); and Oceania (Australia, New Zealand). If the Client's country does not appear on this list, they are invited to contact Speake-Marin at info@speake-marin.com
10.3 The Client may also choose to collect their watch from the Speake-Marin showroom in Geneva (Avenue de Miremont 33C, 1206 Genève, Switzerland).
10.4 Shipping and insurance costs relating to the purchase of a watch are included in the final price stated on the quotation or order confirmation, excluding services, accessories or repairs not covered by the international warranty.
10.5 If the Client orders several products, dispatch will take place only once all products are available, unless otherwise communicated by Speake-Marin.
10.6 The Client must inspect the parcel upon receipt and report any visible damage, signs of tampering or anomaly to the carrier and to Speake-Marin within [24/48 hours] of receipt. Failure to do so may affect the Client's ability to pursue a claim.
10.7 International shipments may be subject to customs inspection, import duties and local regulations. Speake-Marin shall not be held liable for delays attributable to customs authorities.
10.8 The Client must inspect the watch immediately upon receipt. Should any defect be discovered, the Client must notify Speake-Marin without delay and no later than seven (7) days from delivery. In the absence of such notification within this period, the watch shall be deemed accepted by the Client, without prejudice to the warranty rights set out in Clause 12.
10.9 Orders placed on the Site: shipping costs are payable at the time the order is validated online and are shown before payment. Any VAT, tax or customs duty applicable on import is payable by the Client directly to the carrier upon receipt of the parcel.
11. Right of withdrawal and returns
11.1 Where the legislation applicable at the Client's place of residence so provides (in particular for Consumers within the European Union, the United Kingdom or Switzerland), the Client may benefit from a statutory right of withdrawal. Where applicable, the Client has 14 calendar days from the date of delivery to exercise this right, by written notice to Speake-Marin.
11.2 To be eligible for a return, the product must be unworn, undamaged, in its original condition, with all of its packaging, accessories, documentation and seals intact. Speake-Marin reserves the right to refuse a return or to apply a reduction in value where the product shows signs of use beyond what is necessary to establish its nature and characteristics.
11.3 The right of withdrawal does not apply to: (a) watches manufactured or personalised to the Client's specifications as part of the pre-order process; (b) products that have been worn, modified, adjusted to wrist size or engraved at the Client's request; and (c) any product whose security seal or original packaging has been broken, to the extent permitted by applicable law.
11.4 As delivery of the watch generally takes place after the 14-day withdrawal period following the order confirmation, no return or exchange may be accepted after delivery for pre-order items, save where mandatory provisions of law applicable at the Client's place of residence provide otherwise.
11.5 Returned items must be dispatched via a fully insured, trackable carrier with mandatory signature, at the Client's expense unless otherwise required by applicable law. Speake-Marin recommends insuring the shipment for the full purchase value, as the risk of loss during return transit remains with the Client until receipt and inspection by Speake-Marin.
11.6 Refunds, where applicable, will be made via the original payment method within 14 working days of receipt and inspection by Speake-Marin confirming the product's eligibility for return.
12. Warranty
12.1 New watches are covered by the Speake-Marin international manufacturer's warranty for 3 years from the date of purchase, covering manufacturing defects in materials and workmanship, in accordance with the warranty conditions supplied with the product.
12.2 Certified pre-owned watches are covered by a 12-month/one-year warranty as specified in the product's condition report, covering the mechanical movement, subject to normal use.
12.3 The warranty does not cover: (a) normal wear and tear; (b) damage resulting from misuse, accident, or unauthorised repair or modification; (c) water damage where the watch has not undergone water-resistance testing at the recommended intervals; (d) batteries (where applicable) or straps; and (e) cosmetic alterations such as scratches resulting from normal use.
12.4 To the extent permitted by applicable law, this warranty is in addition to, and does not affect, the mandatory rights to which the Client is entitled as a Consumer under the law of their place of residence.