Refund policy

This Return & Refund Policy applies to all purchases made directly with Speake-Marin SA via www.speake-marin.com, and forms part of our Terms of Service. Given the exceptional value and bespoke nature of our timepieces, returns are subject to the conditions and procedure set out below. For any question at any stage, please contact us at info@speake-marin.com.

1. Cancelling an order (pre-orders and current collections)

We accept cancellation during the 14 days following your order confirmation. If you cancel within this period, your deposit will be refunded in full. Beyond this period, the deposit is non-refundable and the order can no longer be cancelled, as production of your timepiece will have been initiated.

The delivery of your watch will usually take place after this 14-day period; therefore, no return or exchange can be accepted after delivery for pre-order items, save where mandatory provisions of law applicable at your place of residence provide otherwise (see Section 7 below for deliveries within the European Union). To cancel an order, please contact us at info@speake-marin.com.

2. Eligibility for a return

Where a return is permitted under this Policy or under applicable law, your item must be in the same condition that you received it: unworn, unused and undamaged, with all tags, protective stickers and security seals intact, together with its complete original packaging, box, papers, accessories and documentation. You will also need the receipt or other proof of purchase.

Speake-Marin reserves the right to refuse a return, or to apply a reduction in value to any refund, where the item shows signs of wear, handling or use beyond what is necessary to establish its nature, characteristics and functioning, or where the security seal has been broken.

3. How to start a return

To start a return, you must first contact us at info@speake-marin.com to request a return authorisation. If your return is accepted, we will send you detailed instructions on how and where to send your package. Returns must be sent to: Speake-Marin SA, Avenue de Miremont 33C, 1206 Geneva, Switzerland. Items sent back to us without first requesting a return will not be accepted.

Returned items must be dispatched via a fully insured, trackable carrier with mandatory signature upon delivery, in accordance with the instructions provided. Unless otherwise required by applicable law, return shipping, insurance and any customs costs are borne by the client. We strongly recommend insuring the shipment for the full purchase value: the risk of loss or damage during return transit remains with you until receipt and inspection of the item by Speake-Marin.

4. Damages and issues

Please inspect your order upon reception. Any visible damage to the parcel, sign of tampering or anomaly must be reported to the carrier and to Speake-Marin within [24/48 hours] of receipt. If the item itself is defective, damaged, or if you have received the wrong item, please contact us immediately, and in any event within seven (7) days of delivery, so that we can evaluate the issue and make it right. Beyond this period, and without prejudice to your warranty rights under the Speake-Marin international warranty and applicable mandatory law, the item will be deemed accepted.

5. Exceptions / non-returnable items

Given the bespoke nature of fine watchmaking, and to the extent permitted by applicable law, the following items cannot be returned or exchanged: (a) watches manufactured to order or personalised to your specifications as part of the pre-order process; (b) special orders, engraved items, or items otherwise customised at your request; (c) watches that have been worn, modified or adjusted to wrist size after delivery; and (d) any item whose security seal or original packaging has been broken or is incomplete.

We also cannot accept returns on sale items or gift cards. Please get in touch at info@speake-marin.com if you have questions or concerns about your specific item before ordering.

6. Exchanges

We do not operate a direct exchange programme. Where your item is eligible for a return, the fastest way to ensure you get the piece you want is to return the item you have and, once the return is accepted and refunded, place a separate order for the new item. Our team remains at your disposal to guide you in your choice.

7. European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification, in accordance with EU consumer law. The return conditions set out in Section 2 apply: the item must be unworn, unused, with all seals and tags intact, in its complete original packaging, and accompanied by proof of purchase.

Please note that, under Article 16(c) of Directive 2011/83/EU, this right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised, which includes watches manufactured to order or customised as part of our pre-order process.

8. Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded on your original payment method within 14 days of our receipt and inspection of the item. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@speake-marin.com

9. Fraud prevention

To protect our clients and the Maison, all returned items undergo authentication and technical inspection by our watchmakers before any refund is issued. Speake-Marin reserves the right to refuse a refund and to take appropriate action where a returned item is not the item originally sold, has been tampered with, or where the return is connected to suspected fraudulent activity.